Frequently Asked Questions
Where are you located?
We are located in Singapore.
What is the return policy?
Drop us an email to firstname.lastname@example.org within 7 days from the date you received it to return an item(s). Shipping costs are non-refundable. You are required to pay the shipping fee back to our warehouse.
What are the shipping options?
Singpost for both normal and registered shipping. For normal shipping no tracking number will be provided.
What is the shipping fee?
Registered shipping is at $3.20. For order above $50, there is free registered shipping.
How long will it take for my items to arrive?
Usually it takes between 2 to 5 working days to reach (Singapore). Please contact us if you have not receive your item after 2 weeks so we can check with Singpost.
How do I make changes to an order I’ve already placed?
Drop us an email at email@example.com to update us.
What methods of payment are accepted?
We accept Amex, Discover, MasterCard, and Visa credit cards via PayPal or Stripe.